Shipping policy
UK parcel delivery
Eligible parcel orders show available Royal Mail Tracked delivery services and their charges at checkout. Prices depend on the delivery address and the parcel information recorded for your order. The delivery estimate shown at checkout is an estimate rather than a guaranteed arrival date.
We pack vintage and fragile items carefully. If your order arrives damaged or does not arrive as expected, contact storieonline.shop@gmail.com with your order number so we can help.
UK furniture and larger items
Items marked for courier delivery require a postcode-based delivery quote before payment. Send us the items you would like, your UK postcode, email address, mobile number, access details and whether someone can help the driver unload.
Our independent courier operates as a one-person team. If you cannot assist, let us know before booking so we can confirm whether the delivery can be arranged. Tell us about steps, stairs, lifts, parking restrictions, narrow entrances and any other relevant requirements.
Delivery is arranged when the courier is next in your area. The courier will text an estimated arrival time the night before and call approximately one hour before arrival. Once your delivery is booked, you can contact the courier directly about delivery arrangements using the contact details we provide.
We will confirm the charge and arrangements before sending a payment link. A quote request does not reserve stock or take payment. Orders containing both parcel items and a quote-only piece need a quote for the whole order. This independent-courier service is available within the UK only.
International delivery
International orders in supported markets are processed through Shopify Managed Markets, with Global-e acting as merchant of record. Available DHL Express or FedEx services, shipping charges and applicable duties and taxes are shown during shopping and checkout. Some charges may already be included in the displayed price. Review your checkout total before payment.
Availability depends on the item and destination. Country restrictions and product restrictions can apply. We do not offer our independent furniture courier internationally. Customs checks or other circumstances outside the carrier's control can affect delivery estimates.
Delivery details and contact
Please check your address and contact details carefully. We use the information needed to fulfil your order and share necessary delivery details with the courier. See our privacy policy for further information.
If you need help before ordering, email storieonline.shop@gmail.com. Your legal rights for goods that are lost, damaged, faulty or misdescribed are unaffected.
